Privacy Policy

Thank you for choosing to be part of our community at The Coastal Women’s Clinic.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@thecoastalwomensclinic.co.uk.

When you use our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

By using our services, you agree to the practices described in this policy. We suggest you take time to read it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services, as well as any related services, sales, marketing, or events.

In this privacy policy references to ‘we’ or ‘us’ refer to The Coastal Women’s Clinic. This policy will explain what information we collect about you and how we use it.

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the expression of interest in obtaining information about us or our products and services, when you participate in activities (such as by posting messages in our online forums or entering promotions) or otherwise when you contact us and complete a pre-consultation questionnaire.
The personal information that we collect depends on the context of your interactions with us, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Identification Information: Name, age, address, date of birth (DOB), email address, and registered General Practitioner (GP).
Payment Information: Payment details provided via Stripe, our third-party payment processor.
Medical Information: Medical history, health conditions, treatment information, and other relevant healthcare data.

HOW IS INFORMATION COLLECTED?

Information is collected through a secure, web-based client portal, Writeupp, where patients provide the necessary details when registering for services or during ongoing treatment.

We will never obtain information about you indirectly from sources outside our business. We store notes on a password protected computer for access only by the clinician consulted within the clinic. We consider you have provided consent for us to store personally identifiable information about your health based on your receiving services from us.

We will write to your General Practitioner (GP) with a summary of your consultation and will either send this by email. This is done with your consent but if we write a prescription for medicine for you then it is essential that we write to your GP to notify them. We will offer you a copy of the letter by email clarifying with you that emails sent from The Coastal Women’s Clinic are not encrypted.

PURPOSE OF INFORMATION COLLECTION?

Personal and medical information is collected for the following purposes:

To establish a nurse-patient relationship.
To share relevant health information with the patient’s registered GP, with the client’s consent.
To provide prescription services and ensure safe and effective medical care.
To process payments securely through Stripe.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We will only share your personal and medical information in the following circumstances:

With your Registered GP: Medical information will be shared with your GP, but only with your explicit permission.
With Stripe: Payment information will be shared with Stripe, our trusted payment processing partner, for secure handling of payment transactions. We will not share your personal information with any third parties for marketing or other purposes not mentioned in this policy.
Other users: when you share personal information or otherwise interact with public areas of our channels, such personal information may be viewed by all users and may be publicly made available outside the in perpetuity. If you interact with other users of our social networks (such as Instagram and Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity.
During your consultation, you may disclose personal and sensitive information. This is treated in the strictest confidence and processed in line with UK legislation.

HOW IS YOUR INFORMATION STORED AND WHAT DATA SECURITY IS IN PLACE?

We take your privacy and the protection of your personal information seriously. To ensure that your data is safe, we employ the following security measures:

Personal data is stored on secure servers with restricted access
Stripe also adhere to strict security measures to protect your information.

Your information is securely stored in the following location:

Writeupp encrypted servers

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data. In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

DO WE COLLECT INFORMATION FROM MINORS?

The services provided by The Coastal Women’s Clinic are intended for adults and information is not knowingly collected from individuals under 18 without the explicit consent of a parent or guardian. By using the website or our social channels, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at info@thecoastalwomensclinic.co.uk

INFORMATION AND ACCURACY

For us to provide the level of service and care that you need it is really important that the information you provide at any point during your engagement with The Coastal Women’s Clinic is accurate and up to date. If there are any changes to your contact details or personal information or if information relating to your health changes, please let us know via email at info@thecoastalwomensclinic.co.uk as soon as possible. You are responsible for the accuracy of the information you provide to us, and we will not be responsible for any losses arising from any inaccurate, incomplete, inauthentic, or deficient data that you provide to us.

PATIENT CONSENT

By providing your personal and medical information you consent to the collection, use, and sharing of your information as outlined in this policy. You have the right to withdraw your consent at any time, though doing so may impact her ability to provide you with healthcare services.

WHAT ARE YOUR PRIVACY RIGHTS?

As a patient, you have the right to:

Request access to your personal data.
Correct any inaccuracies in the information we hold.
Request the deletion of your personal data, where legally permissible.
Withdraw consent for data sharing with your GP or any other third parties at any time. To exercise these rights, please contact us using the information provided below.

DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

In Short: Yes, this Privacy Policy may be changed and updated periodically. Any changes will be posted on this page, and the effective date will be revised accordingly. Please review this policy regularly to stay informed about how your information is being protected.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@thecoastalwomensclinic.co.uk.

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